Customers of ECT can contact our Customer Service Desk for operational questions. We have already answered the most frequently asked questions, for your convenience. Below you can find the questions and answers per category.
If your question is not listed, you can call or email the Customer Service Desk. The contact details are on the bottom of the page.
Information related to container releases can be requested from the shipping line in question.
This information is only issued by the shipping line in question.
It is possible to collect empty containers with only a release number. There is no need for you to submit a pre-notification and you will be assisted at the service counter of the terminal in question.
Information about export bookings can be requested on the website. If you do not yet have access to MyServices, you can request this from us. Other information/changes related to export bookings can be requested from the shipping line.
Please contact Customs with any questions you may have regarding the customs scan.
You cannot pre-notify more than 3 flat containers per visit. A pre-notification involving more than 3 containers will be handled via the manned service desk.
Please contact the Service Desk of Portbase with these kinds of questions.
The pre-notification will change the container to the right category; no action is required on your part.
Accounts are handled through the Portbase website.
Please contact the Customer Service Desk.
Tel: +31 (0)181 27 8684.
You can deliver your containers during the following time window:
- From 8 days prior to the ship’s arrival.
- Up to 24 hours prior to the ship’s arrival.
IMO stickers must be visible at all times (on all 4 sides of the container). As a stop-gap solution, IMO stickers can be purchased at security (5 euros per sticker and only payable by debit card).
You can request a Cargo Card via Secure Logistics.
This is not possible; no exceptions are made in this respect.
You can do this via the Secure Logistics website.
Upon arrival at the terminal, the driver must indicate that he or she has an ROT (Remain On Truck) container. A pre-notification is not mandatory for such containers (it is for Remote Check-in though).
ECT will communicate this via a general service message (link).
You can also stay up-to-date via our ECT app. You can download the app in the App store. Available for IOS and Android.
The opening hours are:
The ECT Receptions desks are 24/7 opened.
During Christmas and New Years we have different opening times:
Closed from 24/12 13:00 h till 26/12 07:15 h
Closed from 31/12 13:00 h till 01/01 15:15 h
Please consult this document of the Customs.
There may be several reasons why the document is not visible in our operational system:
1.The container number listed on the document is incorrect.
2.You do not have authorisation to register the document type in question
If the issue still persists after you have checked these possible reasons, please contact the Customer Service Desk
You can have your document registered by ECT for a fee via the ECT website (link).
Only export containers can be submitted without documentation.
EORI number: NL810176312. Public Customs Warehouse Type II: NL00740023217. Area for temporary storage (containers) NL00740023216
EORI number: NL822506014. Public Customs Warehouse Type II: NL00740023437. Area for temporary storage (containers) NL00740023432