Customers of ECT can contact our Customer Service Desk for operational questions. We have already answered the most frequently asked questions, for your convenience. Below you can find the questions and answers per category.
If your question is not listed, you can call or email the Customer Service Desk. The contact details are on the bottom of the page.
Information related to container releases can be requested from the shipping line in question.
This information is only issued by the shipping line in question.
It is possible to collect empty containers with only a release number. There is no need for you to submit a pre-notification and you will be assisted at the service counter of the terminal in question.
Information about export bookings can be requested on our new online platform MyTerminal. If you do not have access to MyTerminal yet, you can create an account here. Other information/changes related to export bookings can be requested from the shipping line.
Please contact Customs with any questions you may have regarding the customs scan.
You cannot pre-notify more than 3 flat containers per visit. A pre-notification involving more than 3 containers will be handled via the manned service desk.
Please contact the Service Desk of Portbase with these kinds of questions.
The pre-notification will change the container to the right category; no action is required on your part.
Accounts are handled through the Portbase website.
Please contact the Customer Service Desk.
Tel: +31 (0)181 27 8684.
You can deliver your containers during the following time window:
- From 8 days prior to the ship’s arrival.
- Up to 24 hours prior to the ship’s arrival.
IMO stickers must be visible at all times (on all 4 sides of the container). As a stop-gap solution, IMO stickers can be purchased at security (5 euros per sticker and only payable by debit card).
You can request a Cargo Card via Secure Logistics.
This is not possible; no exceptions are made in this respect.
You can do this via the Secure Logistics website.
Upon arrival at the terminal, the driver must indicate that he or she has an ROT (Remain On Truck) container. A pre-notification is not mandatory for such containers (it is for Remote Check-in though).
ECT will communicate this via a general service message (link).
You can also stay up-to-date via our ECT app. You can download the app in the App store. Available for IOS and Android.
The opening hours are:
The ECT Receptions desks are 24/7 opened.
During Christmas and New Years we have different opening times:
Closed from 24/12 13:00 h till 26/12 07:15 h
Closed from 31/12 13:00 h till 01/01 15:15 h
Please consult this document of the Customs.
There may be several reasons why the document is not visible in our operational system:
1.The container number listed on the document is incorrect.
2.You do not have authorisation to register the document type in question
If the issue still persists after you have checked these possible reasons, please contact the Customer Service Desk
You can have your document registered by ECT for a fee via the ECT website (link).
Only export containers can be submitted without documentation.
EORI number: NL810176312. Public Customs Warehouse Type II: NLCW2NL000702-2020-ZPO68789. Area for temporary storage (containers) NLTSTNL000702-2020-QMI68638.
EORI number: NL822506014. Public Customs Warehouse Type II: NLCW2NL000702-2020-MZS68791. Area for temporary storage (containers) NLTSTNL000702-2020-KWD68513.
You can reach us on business days from 08:30 until 17:00 hours with questions pertaining to MyTerminal. Contact our customer service by sending an email to firstname.lastname@example.org.
Yes, all users need to register for a MyTerminal account, even if you already have an account for E-Services.
In order to get access to MyTerminal we require you to create a MyTerminal account with a personal business email address. ECT uses Google, Microsoft and Secure Logistics as identity authenticators. Logging in via your IAMconnected account of Portbase will also be possible on the short term. You can find more instructions for registration at: https://myterminal.ect.nl/instructions/ and https://myterminal.ect.nl/creating-a-google-account/
Data security is always been important to ECT. We incorporate the latest security standards to ensure that your data is protected. We use a secure connection, where all data is encrypted and we have taken measures against data hacks.
We only ask for personal details which are absolutely necessary for us to allow you to make use of the portal. You have the right to view, change or delete your personal information we have on file at all times. You can find more information in our privacy statement and ECP.
For users of Container Status Import/Export and Object Status we highly recommend to switch to the more advanced MyTerminal platform. E-Services will no longer be maintained by ECT and all functionalities will be phased-out to MyTerminal. This website will be updated regularly with the latest news.