Please contact the Customer Service Desk.
Tel: +31 (0)181 27 8684.
You can deliver your containers during the following time window:
- From 8 days prior to the ship’s arrival.
- Up to 24 hours prior to the ship’s arrival.
IMO stickers must be visible at all times (on all 4 sides of the container). As a stop-gap solution, IMO stickers can be purchased at security (5 euros per sticker and only payable by debit card).
This is not possible; no exceptions are made in this respect.
Upon arrival at the terminal, the driver must indicate that he or she has an ROT (Remain On Truck) container. A pre-notification is not mandatory for such containers (it is for Remote Check-in though).
ECT will communicate this via a general service message (link).
You can also stay up-to-date via our ECT app. You can download the app in the App store. Available for IOS and Android.
The opening hours are:
Operations:
24/7
Gate
The ECT Receptions desks are 24/7 opened.
During Christmas and New Years we have different opening times:
Closed from 24/12 13:00 h till 26/12 07:15 h
Closed from 31/12 13:00 h till 01/01 15:15 h